Customer Service Matters

what makes me loyal to a restaurant, store or service provider? Its customer service. Even if I am just inquiring on something, the way the representative treats me is the utmost important to make me purchase or get a service.

One example is when I was inquiring on the tuition fee of a nursery student in our neighborhood Cathedral School.. the one who answered the phone was not only unhelpful, she also didn't have proper decorum on how to assist new clients like me. She sounded irritated of taking my call and asked me to call another number and put down the phone even if I'm still asking a follow up question. To think that was a Catholic School. Though I still continue to inquire, that school just went from 1st choice to last.

Another scenario that made we want to come back for more is when I complained about a online purchase that was not deliver to me. From previous orders, Threadless was able to deliver my orders in 3 weeks on the dot. But when I complained last January that my order last December has not arrived yet, the customer service asked me to follow up and check with the postal office. I knew our postal office is lousy and always late and all but I have to know my options if my orders didn't arrive. And so after more than a month of waiting, I requested a refund or a replacement order to be sent again. But this time, I asked them to send it to my in-laws' address in California (just to make sure it will be delivered). They did send everything for free plus a $10 coupon that I can use in my future order (cool!) Unfortunately, when the replacement order was made, they send it again to my PH address. So again I complained that I requested it to be delivered to a US address not PH. But the order is already in transit and cannot be cancelled anymore. But since it was their mistake, they sent another batch of my order to the US address all for free. And so, all in all, there are 3 packages for me in transit somewhere in the Pacific.



But after a few days from confirming that my replacement order will be delivered to the US, the original order came.. yes!! after 2 months and 7days.. (did I mention delivery should only be with 3 weeks?). And so I informed them that my original package has arrived and told them to cancel the order due for US delivery.
So even if there have been some human error involve in my replacement order. I'd definitely go back and purchase more tees from threadless because, they were willing to send me a replacement order of my considered 'lost order' even if its not their fault that I didn't receive my order on time. And even gave a $ coupon to compensate for my inconvenience.Thus, they just gained one happy and loyal customer. :)

Visit Threaless tees at Threadless.com

Here's some of our pics wearing the awesome tees.